DC999's Privacy Policy

Dc999 collects the following types of information from its members. This data is used exclusively to improve our services and keep your account secure.

Personal identification information:

• Full name and date of birth
• Active email address
• Mobile phone number
• Current residential address
• National ID or passport number (for KYC verification)

Financial Information:

• Mobile banking account number (bKash, Nagad, Rocket)
• Deposit & withdrawal history
• Transaction reference number

Usage data:

• Login time and IP address
• Device and browser information
• Gaming History & Preferences
• Time on Site & Navigation Patterns

Dc999 does not collect data without purpose — every piece of information gathered has a specific, legitimate reason behind it.

Dc999 will never use your information for marketing or advertising without your consent. You can opt out of promotional emails or SMS at any time.

Dc999 uses industry-leading technology to protect your data. Our servers are hosted in internationally certified data centers and monitored 24/7.

• TLS 1.3 Encryption: All data transfers are secured using the latest TLS protocol.
• AES-256 Encryption: All stored data is encrypted to AES-256 standard.
• Two-factor authentication: Two-factor verification for account access.
• Regular audits: Third-party security experts regularly audit our systems.
• Data backup: Your data is backed up across multiple secure locations.

Even after your account is closed, certain information may be retained for up to 5 years as required by legal obligations. After that period, the data is securely deleted.

Dc999 never sells your personal information. However, limited data may be shared in specific circumstances:

• Payment processor: Only the minimum payment details necessary to complete a transaction.
• Legal Authorities: Under a valid court order or at the request of a regulatory authority.
• Fraud prevention: With security partners to prevent fraud.
• Technology service provider: Contracted technology partners for platform operations.

Strict confidentiality agreements are in place with all third-party partners. They are not permitted to use your data outside of their engagement with dc999.

Dc999 uses cookies and similar tracking technologies on its website to help enhance your browsing experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preference and settings.
• Analytics cookies: To understand website usage statistics — you can disable this.
• Marketing cookies: To show relevant promotions — you can turn this off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Dc999 ensures you have full control over your own data. Under international privacy laws, you have the following rights:

• Right to know: You can find out exactly what information we hold about you.
• Right to rectification: You can update any incorrect or outdated information.
• Right to erasure: Under certain conditions, you can request the complete deletion of your data.
• Right to Object: You can object to your data being used for specific purposes.
• Right to portability: You can request a copy of your data at any time.
• Withdrawal of consent: You can withdraw your consent to our data processing at any time.

Dc999's services are intended for users aged 18 and above only. We do not knowingly collect information from anyone under 18.

If we become aware that data has been collected from a minor, that information will be deleted immediately and the account will be closed.

If a parent or guardian believes their child has created a dc999 account, please contact our support team immediately — we will take action right away.

Dc999's platform uses software from third-party game providers such as Evolution Gaming and Pragmatic Play. These providers have their own privacy policies, available on their respective websites.

Dc999 is not responsible for the privacy practices of third parties. However, we only work with trusted, internationally recognized game providers.

Payment gateways (bKash, Nagad, Rocket) operate under their own security standards. Visit the respective provider's website to learn more about their privacy policies.

Dc999 may update this Privacy Policy from time to time. We will send you a notification before any significant changes take effect.

• You will be notified in advance by email or SMS of any major changes.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• For significant changes, you may be prompted to provide consent when you next log in.

If you have any questions or concerns about our Privacy Policy, please get in touch. dc999's data protection team is ready to answer all your queries.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English